Refund policy

Last updated: 07/09/2026
Contact: info@sayless-co.com

1) Summary

  • Return period (right of withdrawal): 30 calendar days from delivery.
  • Product condition: unworn, unwashed, with hang tags/labels and original packaging.
  • Returns due to change of mind/size: customer covers return shipping (we provide a label).
  • First size exchange: free (no product charge), you only pay shipping costs.
  • Defects or our errors: everything free (we cover all costs).
  • Refund: to the original payment method after verification.
  • Scope: Spain and EU.

2) How to start a return/exchange

You can do it in two ways:

  1. Order area:
    Start your return
  2. By email: write to us at info@sayless-co.com with your order number and the item(s) you wish to return/exchange.

You have 30 calendar days from delivery to request a return/exchange. Once approved, you will have 7 days to hand the package over to the carrier.

3) Product conditions

You must return the item new, with no signs of use or washing, free of odours and stains, with all tags/hang tags and accessories included, and in original packaging (or equivalent that protects it).
We reserve the right to reject the return or adjust the refund if these conditions are not met.
Exclusions: gift cards, personalised items or items marked as final sale (if any), and out-of-period requests.

4) Return costs and labels

  • For returns due to change of mind/size, the return shipping cost is at the customer's expense.
  • We will send you a return label and deduct its cost from the refund.
  • The cost is calculated based on weight/volume/destination and will be shown to you during the process.

If the return is due to a defective product or order/shipping error, SAYLESS covers all costs (nothing is deducted).

5) Size exchanges

  • First size exchange: FREE (no product charge), you only pay shipping costs (return and/or reshipment as applicable).
  • Subject to stock availability.
  • We will send you the return label and, once received and verified, we will ship the new size.

If you prefer a faster option, you can also:

  • Return + new order: place a new order in the correct size and we will process the refund for the first one once we receive the return.

6) Refunds

  • We refund to the original payment method.
  • Timeline: up to 14 days from the moment you notify us of the withdrawal; we may withhold the refund until we receive the item or proof of shipment.
  • Includes: amount of the item(s).
  • Does not include:
    • Cost of the return label (if applicable).
    • Additional services accepted by the customer.
    • Premium/express outbound shipping costs (we refund, where applicable, up to the lowest standard rate).

7) Defective products or incorrect orders

If you receive a defective or incorrect item:

  1. Write to us at info@sayless-co.com within 72 hours of delivery with photos/video and your order number.
  2. You may choose a replacement, store credit or full refund.
  3. We cover all logistics costs.

The legal conformity guarantee applies (does not cover wear from use, improper washing or accidental damage).

8) Undelivered / refused packages

If the package is refused, not collected or returned due to an incorrect/incomplete address, we will deduct return costs and carrier surcharges from the refund.
We can reship once the reshipment costs have been paid.

9) Geographic scope

We operate in Spain. For the Balearic Islands/Canary Islands or other areas, write to us at info@sayless-co.com (different conditions and timescales may apply).

10) Help

Any questions? info@sayless-co.com