Frequently Asked Questions

How are the clothes sized?

Relaxed/boxy fit. If you're between sizes, choose the smaller size for a more fitted look; the larger size for extra loose. A size guide is available for each product.

Quality and materials

T-shirts 250 GSM, hoodies 450 GSM, canvas totes 16 oz. Pieces made to last and improve with use.

Garment Care

Wash inside out in cold water (gentle cycle). Avoid tumble drying for maximum durability. Iron on low heat inside out. Each garment includes a care card.

Shipping

We ship from Spain. Estimated delivery times are 24–72 hours within the Iberian Peninsula and 3–7 days within the EU. Free shipping on orders over €59.

Order tracking

When your order ships, we'll send you an email with the tracking number so you can view it in real time.

Exchanges and returns

You have 14 days from delivery. First size exchange: free of charge; the customer is responsible for shipping costs. Returns incur a return shipping cost.

Conditions for accepting a return

Unused product, in perfect condition and with original tags/packaging. No stains, odors, or damage.

Refund period

We process the refund upon receiving and verifying the product. It is issued to the original payment method within a maximum of 14 days (depending on the bank).

Accepted payments

Credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. 100% secure payment.

Taxes and invoicing

Prices include VAT where applicable. If you require an invoice, please reply to the confirmation email with your tax information.

Sustainability and packaging

We use recyclable kraft mailers and prioritize durable materials. Less plastic, more well-made product.

Contact

Unsure about a size or your order? Email us at info@sayless-co.com . We respond quickly.